Billing Questions

Patient Center / Billing Questions

Payments & Patient Responsibility

When is payment collected?

Any copayment, deductible, coinsurance, or self-pay amount owed is generally due at the time of the appointment, according to the applicable financial agreement.

Patient responsibility is determined by the applicable billing agreement and verified benefits. Contact the office for general administrative questions.

Insurance & Private Pay

How do I know what my insurance will cover?

Coverage and out-of-pocket costs depend on your particular plan. Check your behavioral health benefits with your insurer and verify participation through the approved scheduling or billing platform before your appointment.

Can I pay without insurance?

Private-pay appointments may be available. Please request the current fee schedule and, when applicable, a Good Faith Estimate before scheduling.

Payment Concerns & Appointment Changes

Please provide at least 24 hours’ advance notice to cancel or reschedule. A late cancellation may incur a $50 fee. A missed appointment/no-show may incur a $100 fee. Fees are subject to applicable insurance and payer restrictions and signed practice policies.

Need Administrative Help?

Call (815) 881-1039 for general questions about appointments, paperwork, or office information.

Do not send private medical details through ordinary email or public contact forms.