Frequently Asked Questions

Insurance participation is in progress and varies by plan. Please contact our office and your insurer to confirm current network status and benefits before scheduling.

Yes. Self-pay options are available; see Insurance & Fees for the proposed rates.

Yes. RenewMind plans to serve children 6 years and older, adolescents, adults, and older adults.

Telehealth is available for eligible patients located in Illinois when clinically appropriate. In-person appointments are available in Naperville.

Controlled medications are considered only when clinically appropriate and permitted by applicable requirements. A particular prescription is never guaranteed.

Your initial visit includes a review of your concerns, health and treatment history, medications, and goals. We will discuss an individualized care plan.

Pharmacogenetic testing may provide information about how genetic differences affect processing of certain medications. Availability and appropriateness should be confirmed with the practice.

Please provide at least 24 hours’ advance notice to cancel or reschedule. A late cancellation may incur a $50 fee. A missed appointment/no-show may incur a $100 fee. Fees are subject to applicable insurance and payer restrictions and signed practice policies.

Use the approved secure patient portal or office refill process before your medication runs low. Requests require clinical review and are not guaranteed.

Monday: 8:30 AM–4:00 PM. Saturday: 9:00 AM–2:00 PM. Visits are by appointment; please confirm availability with the office.

RenewMind does not provide emergency or 24/7 crisis care. In the U.S., call or text 988 for the 988 Suicide & Crisis Lifeline. For immediate danger or a medical emergency, call 911 or go to the nearest emergency department. Do not use this form or email for urgent help.

RenewMind provides psychiatric evaluations, medication management, brief psychotherapy and supportive care, grief support, and pharmacogenetic testing when appropriate. Care is available for children 6 years and older, adolescents, adults, and older adults. In-person and telehealth options depend on clinical needs and availability. Referrals to outside specialists or higher levels of care may be recommended.